Employment Opportunities


Interested candidates may mail their resume to Alison Harland, VP Director of Lending 145 Industry Avenue Springfield, MA 01104 , email their resume to aharland@arrhacu.com or fax their resume to 413-886-0162.

REPORTS TO:        VP Lending

SUMMARY:   Semi-complex to complex administrative, member service, and data entry position providing support to the work of the residential and consumer lending officers, in reviewing loan applications and files to ensure compliance with all state, federal and credit union regulations as well as secondary market requirements, entering them into the computer system, and arranging for closings, ensuring completeness of documentation and adherence to compliance issues.


Requirements of the Position:

  • Performs a variety of duties pertaining to processing, closing and compliance for residential mortgage and consumer loans in accordance with Credit Union’s policies and procedures, governmental regulations and loan approval terms.

  • Effectively communicate status/issues throughout the process to all parties involved.

  • Verifies all loan registrations from all branches in the Credit Union’s loan origination system and obtains necessary verifications.

  • Prepares and sends all necessary compliance disclosures including Loan Estimates and time sensitive disclosures within specified time frame; sends out proper documents on denied or withdrawn applications and updates loan records in computer system.

  • Supports origination sales team with positive attitude and keeps the Loan Officer up to date with file and documentation requirements. Reviews loan files to make sure that all needed information, forms, and documentation are collected and complete.Monitors and processes incoming documentation, such as credit reports, flood certification and compliance documents in accordance with state, federal, investor, and credit union requirements.

  • Manage pipeline to insure all commitment and closing dates are met as well as the Credit Union’s production timeframe standards, typically 30 days.

  • Maintain contact with members and follows through on mortgage applications in process, participating in obtaining necessary information and working with members and attorneys regarding paperwork, title searches, examinations, and the like. Performs HMDA compliance review of loan files.

  • Orders appraisals and reviews in accordance with bank and investor guidelines and ensures collateral values.

  • Responds to members’, loan officers’ and branch personnel inquiries on status of loans.Provide explanations to members on credit issues and other items pertinent to loan applications and closings.

  • Maintains strong knowledge and understanding of legal requirements and compliance issues pertaining to assigned work.Attends workshops and seminars on issues pertinent to loan processing.

  • Has strong interpersonal skills; position requires contact by telephone, email or in person delivering information to members, attorneys or vendors.Skill levels will require the ability to communicate with professionalism, tact and efficiency.

  • Other duties as they arise.


Supervisory Responsibilities:    There are no supervisory responsibilities.


Other Requirements:


Education: Bachelor’s degree in business or a related field.

Experience: At least two years of mortgage processing experience.

Skills:  Knowledge of lending products, activities, and related records, as well as the Credit         Union’s policies, procedures, and compliance issues as applied to mortgage lending.  Ability to solve problems and to deal with people effectively. Candidate must be focused, self-motivated and have an ability to multi-task.  

Physical Requirements:   Mobility to move within the Credit Union. Ability to lift, bend, reach, and carry files.  Eyesight and hearing at a level that does not interfere with assigned duties.

Desirable Qualifications:

  • Previous experience in processing or underwriting to secondary market mortgage lending guidelines, including government lending.

  • Previous experience dealing with secondary market and compliance issue, especially HMDA.

  • College-level courses in accounting, credit analysis, and para-legal matters pertaining to lending.


The above information on this position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assign to this job. Job descriptions are not intended as and do not create employment contracts. Arrha Credit Union maintains its status as an at-will employer. Employment is not for any specific time and may be terminated at will, without notice, at any time with or without cause. Employees may also resign at any time.